Of course, subtitles on FireStick and CC are text translations of dialogue in a program. This information helps those who are hard of hearing or who are watching the program in a noisy environment. But some people may find it hard to read so they call it off them. But with this comes a problem like an amazon firestick closed caption won’t turn off.

That’s why we will tell you how to fix it and what are the steps to stop it.

Why Can’t I Turn Off Subtitles on Firestick?

There are a few possible reasons why you may not be able to turn off subtitles on your Firestick:

Program not having cc turn off the option

Sometimes there are some programs that you are watching but there is no option to turn off the subtitles.

These programs (movies and TV shows) have hard-coded subtitles. Which cannot be closed and in such a situation you cannot do anything.

Issue with settings

The reason behind subtitles not turning off could be a problem with the FireStick settings. If the Closed Captions setting is already off but the subtitles are still visible, there is a glitch in FireStick’s default settings that needs to be repaired.

Issues with Tv display 

There may be a problem with the TV or display. This is often the reason for the inconvenience of having an option called “secondary audio” in TVs. After this, the subtitles appear to be off on FireStick. So you have to check this setting of the TV.

Due to internet speed

firestick closed caption won’t turn off can also be caused by a problem with the internet connection. A weak or unstable connection is responsible for this. Internet connection problem comes due to a router or wired connection.

Fix The Firestick Closed Caption Won’t Turn Off Issue

Time needed: 1 minute

If you want to turn off closed captions (CC) on your FireStick, here’s how to do it:

  1. Press the Home button on your FireStick remote to go to the main menu.

  2. Navigate to the Settings menu by scrolling right on the Main menu.

  3. Go to the “Accessibility” option in the Settings menu and select it.

  4. The “Closed Captions” option will appear in the Accessibility menu, which will be on by default.

  5. Go to the “Closed Captions” setting and click on the Turn Off option to turn it off.

  6. Now a notification will appear on the screen where it will be written that Closed Firestick Caption has been turned off.

  7. Now, play the video that you want to watch.

If you need any assistance, you can always refer to the FireStick user manual or reach out to customer care for more details.

Why do We Need to Turn Off Subtitles on Firestick

There are a few reasons why someone might want to turn off subtitles on their Firestick device:

  • If the viewer is satisfied with the audio in the content being watched, then in that case they want to switch off the firestick cc.
  • If the language of the video is different which the viewers cannot understand then still they want to turn off the cc.
  • The subtitles may not match the audio in the content, resulting in a poor viewing experience for the viewer.
  • Sometimes the subtitles are too small or hard to read.
  • Some viewers prefer to watch content without subtitles yet they want to turn it off.

Can I turn off subtitles on a specific program on my Firestick?

Yes, if the viewer is satisfied with the audio in the content they are watching and is not facing any other issue, then in that case they can switch off the Firestick CC.

What if I can’t find the closed captions setting in the firestick Accessibility menu?

If you can’t find the Closed Captions setting in the Accessibility menu, it’s possible that your FireStick software is out of date. For which try to update firestick software.

Firestick Closed Caption Won’t Turn Off Problem ( Solved )

Jenny Martein

I'm Jenny Martin! My interest is to solve various kinds of problems. I write guides for Firestick, Amazon products, and more. Along with this, I also like to solve problems based on technology. So with the help of firesticksolutions I try to give information. I hope your problem is solved.

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