Amazon has become the go-to platform for online shopping due to its quick delivery and hassle-free return policy. However, technical issues can arise during online shopping, and one of the most common issues faced by Amazon shoppers is the malfunctioning of the Amazon return button.

This can be frustrating, especially if you need to return an item urgently. But don’t worry, we’ve got you covered with some helpful tips in this article that will allow you to easily return your item even if the Amazon return button is not working.

How to Fix Amazon Return Button Not Working Issue

Clear Your Browser Cache and Cookies

If you encounter such an issue, the simplest solution is to clear your browser’s cache and cookies. This is because the Amazon return button may not work correctly due to a temporary malfunction or an issue with your browser. To clear your cache and cookies, follow these steps:

  • First of all, open your browser and click on the three dots on the top right side of the screen.
  • Here you have to click on the setting option.
  • Find the option “Clear browsing data” here.
  • After that make sure to select “Cookies and other site data” and “Cached images and files”.
  • Finally, click on “Clear Data”.

Try a Different Browser

If the aforementioned solution doesn’t work and you’re still facing the issue of the Amazon return button not working, the next step is to switch from your current browser to another one. Sometimes, certain browsers may not be compatible with Amazon’s platform, and this could be causing the problem. Here are some alternative browsers that you can try:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari

Disable Browser Extensions

It’s possible that some browser extensions could interfere with Amazon’s website and cause the return button to malfunction. If this is the case, you can try removing the extension. If you’re unsure how to do this, follow these steps:

  • First of all, open your browser.
  • Then click on “More Tools”.
  • Then click on “Extensions”.
  • Now find the extension you want to disable.
  • Then click on the switch to turn it off.
  • Try returning your Amazon item again now.

Use the Amazon App

If you’re still facing problems with the Amazon return button not working, you can try using the official Amazon app, which is available for both Android and iOS devices. Sometimes, technical issues may prevent you from returning items directly from the Amazon website, and using the app can help you overcome these issues. So, it’s a good idea to give it a try.

  • For this, open the Amazon app on your mobile device.
  • Tap “Your Orders” and find the item you want to return.
  • Tap “Return or replace item” and follow the prompts to complete the return process.

Contact Amazon Customer Service

If you’re still having trouble with the return button not working, you can contact Amazon’s customer service for assistance. They can help you resolve the issue quickly. This is especially important if you need to return a defective Firestick device, but are unable to do so due to the return button malfunctioning. So, don’t hesitate to reach out to customer service for help.


Dealing with a return button not working situation can be frustrating, but there are a few solutions listed above that can help you resolve it. These measures include several ways to ensure a hassle-free return process, especially from clearing browser cache and cookies to using the Amazon app.

Why is the Amazon return button not showing up?

You may not see the Amazon return button if you don’t have a login to your account or if the item is not eligible for return. You think that this is happening due to some technical problem but it is not at all like that. Log in to your Amazon account and pay special attention to the return eligibility of your item.

Can I return an item without using the Amazon return button?

It is recommended to use the Amazon return button to ensure a smooth and hassle-free return process. You can contact Amazon customer care for assistance.

Amazon Return Button Not Working? What You Can Do

Jenny Martein

I'm Jenny Martin! My interest is to solve various kinds of problems. I write guides for Firestick, Amazon products, and more. Along with this, I also like to solve problems based on technology. So with the help of firesticksolutions I try to give information. I hope your problem is solved.

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